These terms govern the use of the PotatoCharge platform. By creating an account, you agree to comply with them.
1. Purpose
PotatoCharge is a platform that connects individuals (hosts) who own a charger with electric vehicle drivers. The platform does not supply electricity itself: it facilitates booking, payment and communication between the two parties.
2. User account
Registration is free and restricted to adults. You must provide accurate information and keep it up to date. You are responsible for the confidentiality of your password.
3. Host obligations
As a host, you commit to:
- having the necessary authorisations to make your charger available (owner, co-ownership, lease)
- keeping your charger in working order
- honouring the published availability slots
- setting a fair and transparent price, shown to the driver before booking
4. Driver obligations
As a driver, you commit to:
- respecting the charger and the host's surroundings
- respecting booked slots and warning in case of delay
- providing a dashboard photo at the start and end of the session to justify consumption
5. Pricing and commission
The host freely sets their price per kWh. A 20% service fee is added to that price and paid by the driver, who pays the displayed price including the service fee. In manual mode, the host receives 100% of the price they set. When the charger is remotely controlled (automatic mode on an OCPP-compatible charger), an automatic mode fee of 10% of the host's price is deducted from their earnings, in return for starting and stopping the session remotely: the host then receives 90% of their price. The driver pays the same price in both modes. These amounts cover hosting, payments, insurance and support.
6. Liability
PotatoCharge acts as a technical intermediary. We make every effort to guarantee service availability but cannot be held liable for material damage caused by a defective charger, which falls under the host's responsibility and their insurance.
7. Account suspension
We reserve the right to suspend any account in the event of serious breach of these terms, fraud, or abusive behaviour toward other users, with prior notice except in case of emergency.
8. Nexxtender PIN code service
PotatoCharge sells this service itself and does not act as an intermediary. It calculates the six-digit factory PIN code of a Nexxtender Home or Nexxtender Mobile charger, from the PN and SN printed on its label. Other models, including the Nexxtender Advance, are excluded. PotatoCharge has no link with Powerdale. The customer declares that they own the charger or are authorised by its owner to configure it.
The price is EUR 19 including Belgian VAT at 21%, paid once by bank card, Bancontact or iDEAL | Wero through Stripe. The code is shown on screen as soon as payment is confirmed and is sent by email. It stays visible for 7 days on the order tracking page.
As the code is delivered immediately, the customer ticks a separate box when ordering, asking for immediate delivery and expressly waiving the 14-day right of withdrawal. PotatoCharge keeps the date, time, IP address and browser used as proof.
If the charger rejects the code, write to us with the order reference. In case of an input error, PotatoCharge corrects it from the photo of the label and sends the right code at no charge. If the error comes from PotatoCharge and cannot be corrected, the customer is fully refunded.
If, within 12 months of purchase, the customer lists their charger on the Platform and a first charge is paid there, the EUR 19 is refunded. This refund is granted once per charger, on request to hello@potatocharge.com.
PotatoCharge's liability for this service is limited to the price paid, except for gross or intentional misconduct and personal injury. Any claim is sent to hello@potatocharge.com, with the order reference. If the French and English versions differ, the French version prevails.
9. Applicable law
These terms are governed by Belgian law. In case of dispute, an amicable resolution will first be sought. Failing that, the courts of Brussels shall have exclusive jurisdiction.
10. Contact
For any question on these terms: hello@potatocharge.com.